GAF FAQs
GAF
Frequently Asked Question
Are Phoenix Roof Warranties Transferable?
Yes! If you’re in the market for a new roof install or are looking to sell your home, you can take
advantage of our transferable warranties on select products. By working with a Phoenix
Certified Roofer, you’ll get access to Lifetime Limited Warranty GAF shingles of up to 50 years.
The word “Lifetime” refers to the length of coverage provided by your GAF warranty and means
as long as you, the original owner(s) [or the second owner(s) if coverage was properly
transferred during the Smart Choice Protection Period], own the property where the shingles
and/or accessories are installed. The Lifetime limited warranty is applicable only to shingles and
accessories installed on a single-family detached residence owned by individuals. For any other
type of owner or building, such as a corporation, governmental entity, religious entity,
condominium or homeowner association, school, apartment building, office building, or multi-
use structure, the length of the warranty is 40 years.
The easiest way to transfer your GAF Warranty is by contacting us directly at
info@phoenixexteriors.com clearly stating your name, your address, and the date you
purchased the property. GAF might request a copy of your deed or other documentary proof of
the date the property changed hands. If you have questions, or prefer not to send this
information via email, you can call GAF at 1-877-423-7663.
The easiest way to open a claim is online at gaf.com/contact. You may also call GAF at 1-800-
458-1860, email warrantyclaims@gaf.com, or send a notice in writing to: GAF, Warranty Claims
Department, 1 Campus Drive, Parsippany, NJ 07054.
Any conditions resulting from anything other than an inherent manufacturing defect in the GAF
Products (or their Misapplication if you have a Golden Pledge or Silver Pledge Limited
Warranty) are NOT covered. This includes, but is not limited to, failure to install adequate
ventilation. Please be sure to discuss ventilation with your roofing contractor prior to the
installation of your new roof.
In the event that GAF approves your warranty claim for a manufacturing defect during the Smart
Choice Protection Period, GAF will provide you with replacement GAF Products and will pay
you the full reasonable cost of labor to install the replacement GAF Products. After the Smart
Choice Protection Period, labor is no longer covered and the amount of replacement GAF Products will be reduced to reflect the use you have received from your GAF Products from the
date of installation to the date of claim.
Want to learn more?
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