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Free inspections, honest assessments
Phoenix Exteriors is a Malarkey-certified Residential Contractor,
Emerald Premium and Emerald Pro Contractor
Licensed. Bonded. Insured.
WHY OUR CLIENTS CHOOSE
PHOENIX ROOFING & EXTERIORS
I worked at Phoenix Exteriors on the solar side and wanted to take a minute to write about my experience as an employee. I really liked the team and the culture there. We were always put in a position to succeed and when we found something that needed improvement, immediate steps were always taken to fix it. The job was outside sales, so you can't fake your way to success, but if you put in the time and effort, Phoenix will make sure that you're taken care of.
03:48 12 Feb 20
I have a crazy work schedule, with NO time to deal with insurance companies and the like. Of course my roof starting to leak, and I knew it was past time for my roof to be repaired. In comes Keldon and Phoenix Exteriors!!! Keldon came out and got on my very tall second story roof, and saw the damage and the need for a new roof, and even put a tarp on over the damaged area because we were due rain the next day, even though we had no contract for him to do the roof. He then sat down with me, pulled up my insurance company's website and walked me through the claim process, and we waited for the adjuster to get in touch with me.The adjuster called me, and with my work schedule I just couldnt take off work to meet with him, Keldon stepped in, and met with the adjuster and got the ball rolling with my insurance agency. In fact, he took care of all the phone calls and meetings with my adjuster, I just received the checks...lol.My roof was replaced, and looks beautiful!!!! I love it. Keldon even stopped by and checked on how the roof was looking and texted me with an update. He met me at different locations and times to fit my crazy schedule to sign papers and so forth....and that meant the most to me.If you are looking for a honest, reliable company, you can stop looking for you found one in Phoenix Exteriors!!!!! I cannot thank you enough!!!! THANK YOU!!!!!
06:10 09 Feb 20
Kelvin? Keldon? (i forgot his name) came out to check some concerns and questions i had about my roof. Luckily, there was nothing to worry about. He was very helpful in explaining all the things to look out for. He also connected me with some gutter installers as my next step to making sure i get ahead of foundation issues.
03:08 29 Jan 20
I called Phoenix to come out and inspect my roof based on the recommendation of a friend of mine who had a good experience using them to replace his roof. They arrived promptly as scheduled, were very professional, and conducted a very thorough inspection of my roof. The rep, Dakota, sat down with me and went over their findings, showing me pictures to back up what he was telling me. I felt he gave me a very honest and thorough roof evaluation. Although it turned out I did not need roof replacement, or any immediate repairs, I will definitely use them when my roof does require repair or replacement. I highly recommend them to anyone looking to get their roof inspected.
21:53 27 Jan 20
Great job, customer service and outstanding team!
22:10 16 Jan 20
These guys are great. I called them for a second opinion on a roof inspection a while after a hail storm - the first inspector was a door-to-door group that were not the most honest. But the guy with Phoenix Exteriors was patient. They did the minor repair needed immediately after the inspection, showed me how to prevent future issues, and was super helpful. I'd call these guys again any day.
04:46 09 Jan 20
KelDon was wonderful to work with. He checked my roof for any storm damage. Luckily I did not have any major issues and he fixed the minor issue I did have. Great work ethics. I would highly recommend him to anyone in need of roof replacement.
19:45 24 Dec 19
We would like to thank Tyler and Pete for the outstanding job on our new roof. Explained everything in details. Step by step and step by step. The process was extremely simple and right to the point. Workmanship excellent. Totally professional and complete cleanup. Tyler explained the insurance process and we were able to ask questions and got all questions answered. We'd like to highly recommend Phoenix Exteriors for anyone considering a new roof. Thanks again for the great service.
00:49 12 Dec 19
KelDon has been incredibly informative and helpful during this process. The company overall has been thorough and they have made it super easy to navigate so far. I highly recommend this company!
21:39 04 Dec 19
Kyle Washnock was very responsive. I appreciate the feedback Kyle gave on my roof. As soon as I am ready to start the repairs I will be giving Kyle a call back. Thank you for the great service. Kyle you are an asset to the company.
17:49 28 Nov 19
I recently had Phoenix Exteriors fix my house after storm damage. Kyle W. was professional and efficient and my roof looks good as new! Couldn't be more pleased with Phoenix and definitely recommending them to others.
17:49 28 Nov 19
Phoenix Exteriors did an awesome job at our place, Kyle was very knowledgeable about the process and kept me informed at all times. I would highly recommend them to anyone!
20:39 26 Nov 19
Kyle is knowledgeable and helpful when it comes to roofing. He came by to inspect our roof after the last storm. Definitely coming back when it’s time to do roof work.
02:15 26 Nov 19
Contacted Phoenix exteriors after a friend referred them to me after having a god experience with them. Kyle Washnock came out to the house and was extremely helpful showing my the difference options I have and was not pushy at all. I had a lot of questions and he answered all of them. I am going ahead with them over the other 3 quotes I received value and timeline was best for me.
13:59 25 Nov 19
Excellent service and quality work. Honest assessment of my roof, along with good advice on hail damage and solar options. Definitely recommend them for service in the San Antonio area and will be using them in the future.
23:46 24 Nov 19
My home sustained some damage recently and Kyle was very thorough and efficient at going over options and how I can get my roof fixed. He was the most personable and honest feeling person I’ve had take a look, of 3 companies. Will be keeping him in mind for when I’m ready to get it fixed!
18:38 24 Nov 19
I had a very informative conversation with KelDon about some potential storm damage, and the process for getting it taken care of. He was both knowledgeable and patient in answering my many questions. Will definitely be keeping his card handy in case we do need it, he seemed honest and thorough. Don’t meet too many people who really seem to love being good at their job the way he does, that was refreshing! Highly recommend!
18:18 24 Nov 19
Enjoyed working with Kel Don, very professional, honest, and customer oriented! He walked me through the process and have no worries as we move into the installation phase of the job.
03:25 23 Nov 19
They were constant professionals and have had excellent follow up. Not pushy, but extremely knowledgeable. I would highly recommend!
19:48 22 Nov 19
I Would highly recommend Phoenix exteriors. Very professional, very responsive to questions and concerns. Keldon is very professional,honest, and customer oriented. The whole process was made easy with Phoenix team.They walked me through each step of the process. During the install they were on site managing the working crew and communicated to me throughout the whole job about concerns and progress. I am very happy with the results....I would recommend Phoenix Exteriors to anyone. Thank you! fir a job well done!
00:36 13 Nov 19
Just met with Dan Landry from Phoenix Exteriors. He approached me while I was outside and was not pushy at all. He requested and was granted permission to inspect my roof for hail damage. He took pictures of what he found, and was honest enough to tell me there wasn’t really enough damage to warrant filing a claim. He said he would if I wanted, and left it up to me. He was not pushy nor did he try to convince me I had to get my roof repaired. We agreed that i would keep his information and he would get first opportunity after the next hail storm. That’s how i like to do business!!
20:04 18 Sep 19
KelDon came by today to inspect my roof he was great smiling make me feel at ease he spoke to me about getting my roof fixed I felt very welcome with him he gave me a lot of information he took pictures and spoke to me of everything to expect when getting the job done I am so excited for him to come back. I would definitely recommend him to do the job
15:21 14 Aug 19
Had a roof inspection done by Kel F. from Phoenix, not only did he show up as scheduled but he answered all of my questions and then some.
19:45 02 Aug 19
Keldon F came by this afternoon to inspect my roof. He was fantastic - super polite and very knowledgeable, I’m very happy with the service he is providing - would definitely recommend him! Thanks you!
Amanda Van V.
23:44 01 Aug 19
Keldon F. was flexible with my schedule, knowledgeable and very professional.
23:41 01 Aug 19
KelDon F was amazing and fantastic. Incredibly knowledgeable and very easy to talk to. He knew what he was doing and he knew what he was talking about. Explained everything to me in basic terms as I am not a roofer and was able to show me where damage was and how it most likely occurred. I’d have this man build my whole house! Very polite and professional. I’ll be sending him to everyone I know.
21:34 01 Aug 19
I had Keldon F come over to my house and inspect my roof for some weather damage, since the last big hail storm got my neighborhood good. Charming and helpful and took tons of pictures for me. Definitely coming back when it’s time to do roof work.
16:34 01 Aug 19
Tyler Hefel was referred to me by a co-worker. He was professional, timely and patiently answered all my questions. He came out for a free inspection that I dreaded as I was expecting the worst. To my surprise, he said, my roof was in really good condition but had few missing shingles. I asked for the cost & he said, "No charge". Wow!!! He offered to do the job free of charge. He came out the following week to put up those missing shingles. Viola. Roof problem solved. I'm still a bit floored. Tyler was very professional, timely and did the job for free. He deserves more than 5 stars. I'll definitely be calling when I do need to replace my roof. Thank you Tyler! We truly appreciate the time you took to help us out.
20:48 22 Jul 19
we had or roof replaced by Phoenix Exteriors 10 years ago and they did a great job -very professional - recently we experienced a severe hail storm in our area so without hesitation we called Phoenix Exteriors to inspect our roof - Eric came out - inspected our roof and found we only had minor damage to a few tiles which he came back and replaced - he also took the time to inspect our chimney stack and saw that we had some rotted timber that should be replaced and brought this to our attention - he also took the time to check our attic space and noticed we had a ventilation problem that we were unaware of and informed us on how to remedy the problem - it is so refreshing to have someone you can rely on and trust and go above and beyond what is required in this day and age - without hesitation we would recommend Phoenix Exteriors 100% - thank you
15:39 15 Jul 19
We had a great experience with our energy consultant Nathan Hembree! He was always available to answer all of our questions and made sure that we understood how all of this works. Looking forward to installation time!
17:45 06 Jul 19
If your looking for someone to check out your roof Phoenix Exteriors is the company to choose! I did my research before choosing them and they have the nicest of people there. Ryan was able to help me out and he was very professional!
03:18 06 Jul 19
I’m a realtor of many years and having a roofing guy is always a plus! I was able to get a few of my clients free inspections to see how bad their roof was, and.... Ryan was very knowledgable and honest. He told me right away what what the issue was and helped me. Thank you!
03:02 06 Jul 19
Best roofing company out there. Delt with my fair share of roofers. My cousins a roofer and even he was impressed. Talk to ryan and if you ever need help with something hes your guy!
02:41 06 Jul 19
Phoenix exteriors was able to help me out in a time of need. I had a missing shingle and was having money issues. Ryan was able to help me replace it at no cost and I couldnt be happier. Thanks so much guys! Definitely recommend them!
01:40 06 Jul 19
Not only did they give me a free inspection, they acted like a friend instead of a salesman. I was told by another roofing company that I needed a full replacement and quoted me some outrageous number. Ryan from phoenix came over and let me know my roof wasn't in bad shape and still had plenty of life left. Appreciate honesty!
01:20 06 Jul 19
We just signed contract with Phoenix Exterior to install Solar Panels. We are very pleased with Nathan Hembree. He helped us understand the process of solar panel installation very well. We recommend him and this company to everybody we know who is interested in eco solar energy.
21:20 05 Jul 19
Ryan did a free roof inspection for us because we had a leak coming into our kitchen. He was able to let us know that the roof was still in good shape and had some life left in it. Its nice knowing that not all sales people are out to get you.
20:22 05 Jul 19
So far, my experience with JaMauris has been quite pleasant. Such a nice and knowledgeable guy. JaMauris has been very diligent about working with my insurance company trying to get my roof replaced. I appreciate all his effort and highly recommend Phoenix/JaMauris.
18:15 05 Jul 19
Recently encountered a “Door Knocker” named JaMauris from Phoenix Exteriors. I’ve had bad experiences previously with solicitors, but this young man totally changed my outlook!! By the end of our meeting I had nothing but great advice given to me, and received a thorough inspection of my entire home and roof! This young man exceeded my expectations and definitely will be getting my services in the future!!
16:40 05 Jul 19
I was going for solar panel but decided to just do the roof instead. They explained everything to me and did not even hold it against me. They are still helping me with my roof as well as working with insurance company. I will take them anytime.
15:58 05 Jul 19
We met Nathan Hembree at an event when we had just signed a contract for solar panels on our roof. We decided to give Phoenix Exteriors a chance to earn our business and put a hold on our current agreement with the other company. After putting Nathan through the grinder and questioning every aspect of the proposal, we confidently gave our business to Phoenix Exteriors. Nathan’s knowledge, patience and flexibility sold us. We also feel comfortable knowing we’re working with a reputable roofing company. Can’t wait for our solar panels installation.
15:03 05 Jul 19
Phoenix is the best ! Straight up sales reps! Who know their stuff!! And they especially know how to take care of their customers!!!Thank you Igor, always a pleasure working with you!
12:05 05 Jul 19
When i’m looking to pay for any product or service that I don’t know about I want to work with someone who feels trustworthy. We met with a guy called Igor at this company and he was great. Straight forward, very frank, didn’t oversell anything, no BS. He’s been great to work with, has followed up on everything he promised he would. I would defo recommend 👍🏼
03:51 05 Jul 19
A young man named JaMauris came and give me information about roof repairs because of the recent storms. He was very knowledgeable and nice. We just had some work done and if something comes up, I will call him back.
18:38 04 Jul 19
Wonderful Experience. JaMaris Johnson was very professional and very helpful. He was present when statefarm came out to look at our damage which put us at ease. JaMaris helped the adjuster find damage she missed. Thankful he was here to help. Company is very reputable and have heard nothing but great things. We really did our research before going with Phoenix and couldn’t be happier that we did. Thank you JaMaris and Phoenix.
14:45 04 Jul 19
Nathan Hembree was quite helpful right from initial meeting through contact and inspection. No sales pressure. Great folks to work with.
19:52 03 Jul 19
Igor knocked on our door and usualy we don't engage much in sales conversations on our doorstep, but he was very friendly and communicative that he got us interested in what his company can offer to us. Seamed like he is really standing strong behind Phoenix Exteriors brand and very confident of their services. We had few meetings and phone calls since then and we are positively surprised how responsive he is. Looking forward in doing all the work with Phoenix and will definitely recomend them to friends and family!
Julian Alberto López G.
01:29 03 Jul 19
We had hail and wind damage to our home. JaMauris from Phoenix Exteriors was at our home the following day! He met with our homeowners insurance company and we were approved for a new roof, siding, gutters, facia, garage door and screens. Our neighbors on both sides of our house used a different company and their insurance did not approve them for any repairs. JaMauris is professional, honest, personable and quickly responds to texts and emails. We would highly recommend this company and know you will not be disappointed.
00:46 02 Jul 19
I am a real estate broker/investor and it is very important to find reliable vendors for various rehab/remodel projects. I was referred to Phoenix Exteriors, Inc. by another broker and I contacted Igor. He was very nice, quick to respond to emails, extremely professional and an all-around great guy! I will be recommending Phoenix Exteriors, Inc. to my clients. Igor is officially my roof and siding "go-to" guy!
02:03 01 Jul 19
We are extremely satisfied with our choice of contractor.The meetings were always productive and never rushed.We appreciated the frequency and availability of the meetings as well.They clearly outlined expectations for budget and timeline.they demonstrated professionalism and great.customer service.Our project was completed on budget and on time.We arr extremely pleased with resiult.We are greatfull for recommendation.Perfect.(the special thanks to Igor.)
01:01 01 Jul 19
We just signed a contract for a photovoltaic system with Phoenix Exteriors and so far the process has been fantastic. Our solar rep Nathan is very knowledgeable and flexible. I work in the solar industry and I was very pleased with the pricing, equipment selection, and the no pressure sales pitch. Looking forward to installation time!
22:16 28 Jun 19
They did great job in our house .Highly recommended.
02:50 14 Mar 19
Great guys that do great work. Came to my house, examined the roof and told me insurance should cover it. I was doubtful because a couple of months before another roofing company had examined my roof and as soon as I told them who my insurance company was, they said it was very unlikely they would pay. Phoenix guys took care of everything with insurance company. Got a new roof and all we had to pay was the deductible :-). With this great results, I also used them on my rental property. It went as smooth as this one too. Awesome!!
14:33 12 Mar 19
Everyone at Phoenix is wonderful to work with. Great turn around time and very professional. Office manager is very sweet and helpful as well. Highly recommend Phoenix for your roofing needs!
Emi Trevino - W.
15:37 07 Mar 19
10 stars not enough. EXCEPTIONAL SERVICE. Thinking about selling house and insurance does not cover minor wind damage on roof, so when the doorbell rang and Dan Lardy of PHOENIX Exteriors was there, I listened. We talked and he said he would be back in a couple of days. He returned in two days, I asked for a quote and he said, no charge, we do freebies once in a while, and will be back first of next week. I am in shock and a bit skeptical. Rained Monday and Tues. and on Wed. I returned from errands to find 4 smiling guys on my roof repairing it. These guys are honest, efficient, trustworthy and experts at what they do. They also have a heart. What else can I say. You can’t go wrong with this company. Thank you so much!
Sue Nosler G.
16:16 21 Feb 19
We just had our entire roof replaced - Phoenix did an outstanding job of working with our insurance company to get the roof covered - we thought it wouldn't be possible - but Phoenix made it happen! We worked mainly with Barry - he was extremely professional, prompt, courteous and always returns my calls very quickly. Highly, highly recommend them - A+++
18:30 06 Feb 19
Our home received extensive hail damage this past summer. My husband and I called our insurance company and Phoenix exteriors at the same time. Phoenix exteriors came out the same evening of my call. They conducted an inspection around the entire house. They brought their ladder, and were up at the top of our 2nd story home in a matter of minutes. After about 30 minutes of inspecting around the home, they showed us the pictures of all the damage. Not only did they take pictures of the roof damage, but also of the other damage that the hail had caused to the screens, wood frames, pipes on top of the roof, and the central air and heat unit that were damaged as well. While up on the roof, they noticed sections where the plywood was exposed. So they got up there and covered it all up with a tarp. We had rain and more hail for the next two weeks that followed. The insurance company took a week to come out and stated they could not climb up to the second story due to liabilities. They could not fly a drone because our home is within to the miles of the airport. So, they had to hire a 3rd party company to take pictures of the damage, and they took another week to come out in order to assess the damage. Luckily, Dakota and his guys had already come out and covered up the sections that were severely damaged with a tarp. Dakota and his team took care of working with the insurance company and the 3rd party, ensuring that the insurance company was aware of all of the damage. They also handled the paperwork and ensured that we were within the requirements of the H.O.A. They submitted all the forms and resubmitted forms more than once to the insurance company in order for them to pay out for all of the damages. The best thing was, even though the insurance dragged their feet, Phoenix Exteriors did not. Not only were they excellent in dealing with the insurance company, but the quality of their work is also excellent. The new roof gives new life to our home. We are honored to recommend Phoenix Exteriors for anyone needing to repair or replace a roof. Once we picked out the color of the shingles and the type of shingles we wanted, they ordered the materials, delivered, and replaced our roof quickly.
21:32 02 Feb 19
Dakota Heim was very thorough and professional. I will use Phoenix Exteriors when I need any additional repairs or the replacement of my roof.
19:57 30 Jan 19
Tyler was SO great! He gave me so much great information about what he and his company does! So glad I was able to find this company on google and write a review about the great service I experienced.
20:36 20 Jan 19
Very happy with my experience with this company. Would recommend them to everyone i know! Tyler and Dakota are great at their job!
04:31 20 Jan 19
This company is fantastic, the work that the company was able to produce in such a short period of time and at little to no inconvinience to myself was amazing. Would highly recommend their work to anyone looking for exterior repairs.
03:36 18 Jan 19
I had a great experience with Phoenix Roofing. Tyler from Phoenix Roofing stopped by my house during the day and he was able to diagnose what was wrong with my roof. My husband and I were worried about how we would be able to pay for the repairs as we weren't expecting to have to fix our roof but Tyler was able to get with our insurance company to get the ball rolling. We still expected to have to spend some money but Phoenix Exteriors was able to get the insurance to cover the whole bill! The project managers were amazing and the process was really smooth. The construction only took two days and we were not displaced from our normal lives at all. I would highly recommend to anyone who is reading this. I don't write reviews often but I wanted to share this great experience because I didn't know I was even in the market for a roof repair but Phoenix Exteriors made the process so simple and efficient.
03:29 18 Jan 19
Would highly recommend Phoenix exteriors. Very professional, very responsive to questions and concerns. Dylan is very professional,honest, and customer oriented. The whole process was made easy with Phoenix team.They walked me through each step of the process. During the install they were on site managing the working crew and communicated to me throughout the whole job about concerns and progress.
16:14 13 Jan 19
This company has been our Santa Claus this year. It was truly a Jesus moment when Steve came to our door. Our insurance had previously denied our roofing claim but Phoenix was able to help us get approved when we reopened the claim. They finished our new roof and cleaned up all of the mess in less than two working days and they did an amazing job. Our roof was so damaged that the county was writing us hate mail. Now we have the best roof on the block. Thank you!!!! Thank you!!!! Thank you!!!!!
20:27 11 Dec 18
Communication is great. Very timely professional, Honest and upfront. Company takes pride in what they do.
21:36 15 Nov 18
The work was done efficiently and as promised. Steve returned after completion to fix a couple of minor outstanding items and everything was done properly. This is a professional outfit and they did everything they promised to our satisfaction.
16:47 10 Aug 18
I was extremely satisfied with the work that was done to my gutter and downspouts. Eric got back to me promptly, came to my house, provided an estimate and scheduled the work to be done in a timely manner. Chris and Brandon did an excellent job in correcting the problem areas, answered all our questions professionally and were extremely knowledgeable. Both took time and care doing the work like they were repairing their own homes. Thanks again for another great experience.
K J M
01:41 01 Aug 18
Had an issue that needed to be dealt with. Eric, the owner, handled it with extreme professionalism and made sure it was corrected until I was satisfied. Great leadership and customer service in this company.
22:16 27 Jul 18
Ask For Steve Milam! Steve was extremely helpful getting what we needed with our insurance company. He was very detailed and did everything in his power to make our life easier in walking the path of getting our claim completed. The team from Phoenix who did our 3 roofs were extremely kind, detailed in clean up and happy guys all around. The team leader onsite was very smart, informed and always thinking what he could do better for us. Steve stopped by every day to ensure our happiness, the teams quality of work and generally answering questions on issues as they arose. We had a huge difference in the new roof and the siding of our exterior wall as we went from 3 layers to 1 layer of roof. Steve's team solved that issue expertly and with in budget. We were extremely happy with Phoenix Exteriors and Steven Milam in particular. Thanks guys! Clay and Christa Stevens
20:55 27 Jun 18
Our roof was hit by a terrible storm with high winds and hail. Insurance was a nightmare to work with. Phoenix was able to help us get what we needed and repaired our roof without damaging any of our siding or landscape. We were very pleased. We hightly recommend them.
00:44 27 Jun 18
We have the best roof on the block! Quality materials and craftsmanship. Working with Dakota made the experience even better. Phoenix did a great job! Highly recommend
23:53 25 May 18
I have worked for 13 yrs now in the insurance related storm restoration business. I have worked for Phoenix Exteriors & Restorations, Inc. for 5yrs and has been absolutely great. I have seen many things in this business that are not right. Phoenix Exteriors has high degree of integrity that comes from the leadership of it's owner, Eric Stanis, that is seen throughout the company. Customers satisfaction is most important and it is seen throughout all operations of this company. I would recommend Phoenix Exteriors for any and all roofing needs. Thanks. Henry Todd.
01:05 05 Mar 18
Phoenix has just finished installing a new metal roof and I'd like to say thanks for a job well done from start to finish. They helped with insurance and the estimate/bid was reasonable. Also want to give a big thank you to Dakota, Troy and Raul for going above and beyond for us. This means a lot to a customer. We were always informed of when and what they would be doing and kept their word. The few phone calls made were always answered immediately or returned very timely. Actually the roof was only the beginning: from there we did over the patio, siding on the back of the house, new windows and new doors. There was a lot of demo and it was all done efficiently and timely - every phase could not have gone more smoothly. and the area was left cleaned up every night. The only delay was my own doing as I had a stay in the hospital that put everything on hold and they were willing and cooperative in waiting for me to get back on my feet -- so I could "supervise".There is no doubt I will highly recommend them to anyone. They were very professional and really wanted to please their customer.
21:53 16 Jan 18
Words cannot describe what an exceptional experience I had with this team. Troy Brehmer and his team handled everything from my roof to the skylights to advocating on my behalf with my insurance. I am very pleased with their professionalism and would work with them again. Please consider using this company for any of your contractor needs.
05:54 12 Jan 18
Look no further! Phoenix Exteriors is your final destination in terms of quality, service, value and overall experience, from start to finish! As a tenured real estate professional, as well as a veteran homeowner with well over 1/2 dozen residences under past ownership, I can without a doubt say that Phoenix delivers on their promises and meets and exceeds expectations. Having recently completed our major roofing project in the western Chicago-land area, Phoenix (and in particular veteran sales associate Steven Milam) is top shelf!! Specifically, not only did Phoenix/Steven expertly navigate the initial quote/interface with our insurance company, but their communication and assistance with everything from timing, roofing materials, shingle options, planning, pricing, advance notice and what to expect “day of” project start was professionally communicated and shepherded. At any time/day of the week Steven was always available to answer any of our questions (big, small or superfluous!) In closing, I would say that, if you receive a knock on your door from Mr. Milam, and he says that he believes that he can assist your family with a new roof or siding, etc. . . . And that the cost to you or your family will be nothing to minimal — listen up! This professional knows his business, and he always places his customer needs and concerns first.
21:47 10 Jan 18
Phoenix Exteriors replaced the roof at my residence and rental property. In both cases they were professional, punctual, efficient, and the work was completed in a timely manner. I had sufficient help in understanding and navigating the insurance claims process. The price they quoted to us was the price we paid to the penny. I rate four stars because we found more debris left behind on our property than I would have liked. Particularly in the case of the metal roof, we keep finding a lot of little sharp scraps of metal and quite a few screws in the driveway and yard. Still, overall it was a positive experience and we are happy with both the process and the product of their work.
14:32 10 Jan 18
Overall great experience working with Phoenix Exteriors, I highly recommend them. Ryan helped to make to make the whole process quick and painless. Thanks!
03:55 10 Jan 18
Ryan is outstanding! He was very helpful and went out of his way to help me through the process of dealing with my insurance and making sure that everything was taken care of for me. He was very nice and helpful and understanding because of my Alzheimer's. I would recommend him to anyone. He is an outstanding guy.
19:46 09 Jan 18
Ryan Manion did a great job in getting our roof replaced. He handled the insurance claims and kept me informed of claim status. Work was done on time as promised. He is knowledgeable and easy to communicate with.
Arturo Fuentes J.
18:33 09 Jan 18
My husband and I would definitely recommend Phoenix Exteriors. Our project manager, Ryan Manion, did an excellent job of explaining the process, working with our insurance company and keeping us informed of when the work would be completed.
17:15 09 Jan 18
I would Recommend this company anytime, had a great experience, and was updated every step of the way, thank you Ryan very professional
14:18 09 Jan 18
Steve is very responsible and “on top” of getting the job done. If he’s working for you you can expect results!
06:25 09 Jan 18
Ryan worked very hard to see our roof replacement through to the very end. We had a precious experience with another company that left us in a horrible spot with a defective roof and damages to our home. He was able to get 100% of that fixed and he did ALL the work so we didn’t have to lift a finger. This company has integrity and I HIGHLY recommend it to anyone with storm damage needing repairs.
05:00 09 Jan 18
Phoenix Exteriors has helped with fixing my boyfriend's roof after this girl Abigail was driving around and brought it to his attention that his roof was missing a few shingles after a big storm. She was very helpful and professional and he definitely was happy with the way it turned out.
03:26 09 Jan 18
Steve M from Phoenix worked with me and my insurance carrier to get a complete replacement on wind and hail damage to my roof.. He was very helpful and knowledgeable from Start to finish! Thank you Phoenix for my new roof!
03:14 09 Jan 18
Pheonix exteriors did a great job in helping to resolve my problems with my property. I got professional consulting from a nice young woman named Abi who helped me to discover the issues I had with my roof. The team executed their job well and I am satisfied with their work. Highly recommend.
03:06 09 Jan 18
Phoenix replaced roof & siding last summer from storm damage. The crew was outstanding (especially the CLEAN UP part!). Our "new" home looks terrific. Kudos to Steve M. and his crew+++++
03:01 09 Jan 18
My American Legion Post suffered some hail damage back in July. Our insurance company was extremely slow in assessing the damage and we were not satisfied with their assessment of the damage. Abi referred us to Phoenix Exteriors to do an independent assessment and arranged for a meeting with the insurance assessor. After the meeting we opted to sign with Phoenix to act on our behalf in order to get all the damages repaired.
02:24 09 Jan 18
Steve Milam was a great help during this process! Thank you so much for all your help. I'd recommend him & Phoenix Exteriors to anyone looking for excellent service.
02:01 09 Jan 18
Phoenix exteriors worked out really well for me. I met up with a woma named Abi about getting a free consultation for my roof and she was nothing but helpful. She wasn't trying to shove me buying a new roof down my throat but she was convincing enough for me to allow Phoenix exteriors a shot. All in all Phoenix exteriors worked out pretty great and they won't disappoint.
01:37 09 Jan 18
Have received info from Steve for garage roof repair. He seems to know what I need and how to have my insurance pay for it--storm damage.
00:23 09 Jan 18
Recently I was called upon by one of the reps from Phoenix Exteriors, Todd Pope. Todd was in my neighborhood and noticed my roof might be a candidate for replacement. He is a very personable guy and very knowledgeable; he explained that a roof may be compromised in ways that may not necessarily be visible to the homeowner. After inspecting my roof, Todd determined the roof was actually still in good shape and did not need to be replaced, I really appreciated his honesty. I've decided that when I do need a new roof, I will contact Phoenix first for an estimate.
17:32 08 Jan 18
My experience with Phoenix Exteriors was great, I met Abby and she was very professional and friendly. I would highly recommend this company to my friends and family due to their excellent and proficient work.
22:47 07 Jan 18
Talked with Steve, from Phoenix. He seems very knowledgeable & honest. My nephew had roofing replaced by his crew, and had nothing but good things to say, especially the handling of insurance by Steve. I plan to use Phoenix upon my return to Illinois...
23:00 06 Jan 18
Steve helped me through the whole process from claim to installation, start to finish, and my home ended up looking beautiful because of it. I don't think I could have successfully gone through this process without his and Phoenix exteriors help, thank you.
22:55 06 Jan 18
Todd Pope, at Phoenix Exteriors, has been a real pleasure to work with on my roof and siding claim. He has a professional demeanor that lends confidence, with outstanding results. I am on my way to resolving my roof issues, with his courteous and guiding hand. He explains every step, in advance, so I know what to expect. I hope this experience continues through completion of this project.
19:52 06 Jan 18
I have worked directly for several of Steve and Jeff's customers during dispute resolution with the home owners insurance companies and Steve and Jeff fought as hard and diligently for their customers rights as if it were their own homes insurance claims being mishandled by all of the Good Hands and Good Neighbor false insurance advertising.It takes skill and determination to get insurance companies to pay what you are rightfully deserved and Phoenix Exteriors sticks with it for their customers sake to get them what they deserve from beginning to end. Very few Contractors are as familiar with the Alternative Dispute Resolution Process in every Homeowners Insurance Policy called The Appraisal Process like they do and I am able to get excellent results dye to their thoroughness and knowledge of Building Codes and Manufacturers Specifications to properly provide an extremely well built restoration end result.
19:17 06 Jan 18
Todd Pope of Phoenix Exteriors visited our house in Bartlett, Il in November to give us a complimentary roof inspection and verify any possible damage that may exist. He was very personable and immediately provided us with literature and information about Phoenix Exteriors.We have had many roofers and siding companies stop by as we live in a large subdivision. We have had several companies inform us that we have significant damage but when our insurance company sent out adjusters, all proposed replacements were denied due to the lack of any sufficient damage.After Todd’s inspection, he told us that our rood was in good shape and not in need of replacement but that we had a couple of issues that could lead to a possible leak. He informed us where they were located and how we could inexpensively do the repairs. Wow, seems like the first time we actually had an honest salesman stop by. Very much appreciated, especially in today’s world.When it comes time to replace our roof, we will definitely be calling Todd Pope at Phoenix Exteriors.
13:55 06 Jan 18
Our roof was in bad shape and getting worse by the day. We were dreading that expense. Out of the blue, we received a call from Todd Pope. He was in the area and noticed the damage on our roof. Never having filed an insurance claim before, Todd walked us through every step. He even met the claims adjuster at the property when I couldn’t get off work. After getting our scheduled date, the material was dropped on one day, and the roof was stripped and completed the very next day. Todd met us that evening to walk the job for approval. The site was so clean that you couldn’t even tell they had been there. We had strong winds a few days after installation and Todd called me to tell me he drove by to do an inspection to make sure all the shingles had stayed and sealed. You don’t get that kind of service unless you do it yourself. Great job from Phoenix, the crew and especially Todd. Thanks Guys, Jim and Lizabeth Lowe
02:17 06 Jan 18
I had an inspection done due to I live in an area where weather damage is common and my home is close to being 20 years old. Todd Pope was very knowledgeable, well spoken, and above anything else, honest. It turns out my exterior wasn’t in need for any repairs, but when it is, Todd will be the first person I call. And, anyone that I know that is in need of repairs, I will refer them to Mr. Pope.
08:46 05 Jan 18
We had a great experience, thanks entirely to Ryan. He walked us through every step of the process, was a great communicator, and we were very pleased with our finished roof. Would (and have!) reccomend Phoenix Exteriors!
02:05 05 Jan 18
Ryan Manion went the extra mile to help us out. Was responsive to our questions and kept us well informed. Hope we never have to, but we would be happy to work with Phoenix Exteriors again.
22:35 04 Jan 18
We worked with Ryan Mannion. He made the process of replacing our roof painless, taking care of every detail and working closely with our insurance company. The end result is excellent.
21:22 04 Jan 18
Extremely professional roofing company. We had some storm damage to our roof and gutters and Phoenix handled the repair from start to finish. They made the entire process and repair painless and worry free. From working with our insurance company the adjusters and scheduling the repair, they took a stressful situation and made it stress free. We are very pleased with our decision to go with Phoenix. We have already recommended Phoenix to others and will continue to do so. Thanks Jeff Edwards, and your team.
18:42 12 Sep 17
Always a pleasure working with Phoenix Exteriors they are the real deal! Thanks for the great work!
01:56 03 Aug 17
Amazing experience! They really helped us navigate through the insurance papers.
15:04 19 Apr 17
Had a roof installed 4yrs ago with phoenix. Recently strong winds knocked 1 shingle to the ground I called jeff and they came back out installed shingle and checked the roof which was still under warranty. Thanks jeff
21:06 06 Apr 17
They came and did a consultation once I contacted them. Good service .
23:50 29 Mar 17
Worked with rep Troy Brehmer. Always available for any questions and was on site when work being performed. They were in and out in less than a day and half (complete tear off and roof replacement). Left my yard cleaner than when they started. Would definitely work with Phoenix Exteriors again.
04:16 11 Mar 17